This is a very recent chat that i had with magic jack customer support team and still my issue was not resolved after 6 hours of wasted time... And the following is a conversation which had with a "supervisor"
Please wait for a site operator to respond. You are now chatting with 'Carmen' Your Issue ID for this chat is LTK419086293968X
Carmen: Hello, how may I help you?
AF: hello carmen... Please review on my file... What and with how may various people i have had the pleasure of chatting with regarding my problem and it is still not solved... The last person i spoke to was Roy in the higher support dept.
AF: can i talk to him?
AF: my number is 248-786-8953
Carmen: Thank you for the information.
Carmen: Please wait while I check that for you
Carmen: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Josh' Your Issue ID for this chat is LTK419086293968X
Josh: Hello Atif. My name is Josh. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Af: hello josh... Can you please review my previos chats thoroughly and so i don't have to repeat everything... And do the same steps over and over... For the 6th time!!!
Josh: thank you for holding.
Josh: Please go to control panel and click internet option.
AF: OKAY I AM THERE
Josh: under “Privacy” tab, slide the bar down to “Accept all cookies”
AF: ALREADY DONE
Josh: Under “Security” tab, click on “Trusted Sites” then click the “Sites” button
AF: DONE
Josh: Un-check the box at the bottom left of the window that says “Require Server Verification”
AF: YUP AND HAVE ADDED HTTPS://MAGICJACK.com AND HTTPS://REG. TALK4FREE.com
Josh: Please go to control panel and click windows firewall
AF: ALREADY HAS BEEN TURNED OFF
Josh: Click "exceptions" tab.
AF: WHERE DO I SEE THAT?
Josh: In the left corner click " turn windows firewall on or off"
AF: OKAY NOW???
Josh: click on ADD ports. Then type in name MJ1 then 5060 on ports then select UDP then click OK. Then click on ADD ports again then type in name MJ2 then 5070 on ports then select UDP then click OK.
AF: OKAY DONE
josh: Click on ADD ports. Then type in name MJ3 then 10000 on ports then select UDP then click OK. Then click on ADD ports again then type in name MJ4 then 20000 on ports then select UDP then click OK.
AF: OKAY DONE THAT TOO
Josh: Click ok
AF: DONE
Josh: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Josh: http://upgrades. Magicjack.com/upgrade/upgrade. Exe
AF: OKAY DONE
Josh: Wait for the pad.
AF: IT'S THERE
Josh: Does you pad has ready to call message?
Josh: Does your phone still connected to your walljack?
AF: NO IT'S CONNECTED TO THE MAGIC JACK
Josh: Try now to make a call. Dial 10 digit number of the person you want to call.
AF: OKAY NOW WE ARE EVEN FURTHER BEHIND... I DON'T HAVE A DIAL TONE ON THE SOFTPHONE AND THE HANDSET AND CAN'T TOGGLE FROM TELEPHONE TO HEADSET EITHER
Josh: Please go to control panel and click device manager
AF: OKAY THERE
Josh: On Device Manager window, click sign next to Sounds, video and game controllers.
AF: OKAY DONE
Josh: Can you see a *USB Audio Device*?
AF: NO
Josh: How about usb phone by tigerjet?
AF: no
Josh: Try to check under under human interface devices
AF: no not there too
Josh: Tell me what device you see under Sounds, video and game controllers.
AF: NVIDIA HDMI AUDIO, REALTEK HIGH DEF. AUDIO, UNIMODEM HALF-DUPLEX
Josh: Right click realtek then select update.
AF: IT'S BEEN DONE
AF: THERE I DID IT AGAIN
AF: DONE
Josh: Now, right click on any installed device under Disk drives and select "Scan for Hardware Changes".
AF: OKAY DONE
AF: DONE
Josh: Tell me if usb phone or usb audio device showed up.
AF: YEAH WE HAVE THE TIGERJET THINGY BACK AGAIN
Josh: The usb phone by tigerjet?
AF: YES
Josh: Right click on it then select update driver.
AF: OKAY DONE
Josh: Unplug your magicjack then plug in back.
AF: okay done... Nothing it is still not working... I am really sick and tired of this magic jack... It's not working it's magic!!!
Josh: Did you try to use another phone?
AF: listen man... I don't have another phone... I want to use this phone and this particular phone is working with ATT... So why not magic jack???
Josh: Please unplug your phone from your magicJack and leave your magicJack connected to the computer. Now place a call using the soft phone/dial-pad on your screen. If the call goes through, please try using a different phone with your magicJack
AF: I HAVE DONE THAT AS PER ONE OF YOUR OTHER EXPERTS... But my question went unanswered at that time too... Why won't it work with this particular phone... AND WHY IS THAT SAME PHONE WORKING WITH ATT?
AF: FOLLOW THIS LINK AND SHOW THIS TO YOUR ADMINS...
AF: http://www.dslreports.com/forum/r22841220-My-cordless-phone-worked-with-Magic-Jack-now-it-wont
Josh: If your phone wont work in you device, the reason is your phone is not compatible to your device and you have to use another phone.
AF: NO SHIT!!!
AF: MAN YOU ALL ARE JUST GENIUSES OUT THERE... I WISH I COULD SPEAK TO ONE OF YOUR SUPERVISORS
Josh: You are currently talking to one of the supervisor here.
Af: i have been on resolving this issue since 8 pm today and have gone through so many of you... So called experts and specialists... And that is the end result i get... It is now 1:30 am here... I am not very satisfied... Supervisor!!!
Josh: well you need to use another phone.
Af: i thought this was going to be just a plug and play kind of thing... But apparently not... I am sure not going to spreading the good word... Around here... in fact it is going to be on the contrary!!!
Af: even on the softphone when i tried the sound quality... I tried calling my parents in canada... And it sucked... They could barely hear me and the my voice sounded like i was talking in a tin can
josh: are you using a router?
Af: what if i buy another phone and what if that does not work and then the next and then the next... Your device should be compatible to all phones... And not vice versa!!!
Af: no i am not using a router
josh: a modem?
Af: no... I am using a att modem... But why would i use a router or a modem with this magic jack?
Josh: technically magicjack runs with the internet protocol. Basically you need the internet connection. A modem or a router.
AF: OKAY AND SO HOW WOULD THAT HELP MY SITUATION?
Josh: I need you to reboot your modem for 3 minutes only. This will help to refresh the audio connection of your magicjack and give clear audio quality after the reboot.
Af: you know what forget it... It still does not help me using my handset and will not make a difference with the sound... So let's just end this... And i am sending this gadget back on monday!!!
Josh: okay
af: thank you "supervisor"???
Josh: no worries. Lol.
af: i wonder how you made it there?
atif farooqui: if a supervisor and the ones under him are able to do the same... Shows what progress this company will make!!!
af: here is something for your knowledge... Supervisor... Http://www.tntdiscount.info/panny-mj-fix.php
Josh: You dont need to send that, I knew that prior to you.
AF: SO OBVIOUSLY THIS IS A PROBLEM THAT IS COMMON... AND NOT BEING TAKEN CARE OF BY MJ
Josh: I need you to reboot your modem for 3 minutes only. This will help to refresh the audio connection of your magicjack and give clear audio quality after the reboot
Josh: Gets?
Af: don't worry about it... The modem works perfectly fine with this same phone and with att... And the sound quality is awesome
josh: af: even on the softphone when i tried the sound quality... I tried calling my parents in canada... And it sucked... They could barely hear me and the my voice sounded like i was talking in a tin can
josh: lol
af: exactly... I don't think you understood me sup... I was using your mj softphone and that is when the sound quality was bad... Not the att... Cuz att does not have a soft phone... Sup.!!!
af: lol
josh: did you read above atif? I will resend it for you. Okay?
Josh: I need you to reboot your modem for 3 minutes only. This will help to refresh the audio connection of your magicjack and give clear audio quality after the reboot
AF: DID YOU READ WHAT I WROTE ABOVE... Josh??? I already have awesome sound quality with the same phone and un-re-booted modem... If i don't use your rip-off magic jack shit!!!
josh: shit? Lol... That is for your magicjack, again, magicjack to refresh the audio connection.
AF: YOU KNOW WHAT YOU MAKE NO SENSE... JUST READ WHAT YOU WROTE?
Josh: Really? Let me ask you? You know how magicjack works?
Josh: Well, I know how magicjack works and how to fix it..
Af: i wonder how you became a supervisor... You have no leadership qualities... No problems solving skills... Get very easily dragged into arguments and do not wish to be appologetic to an unsatisfied customer... Boy you will go far... I wonder what you did to get this position???
Af: is your father like the owner of this company?
Josh: secret...:)
josh: anyways..
Josh: Unplug now your magicjack then reboot your modem for 3 minutes only.
AF: OH YOU PIG... I KNEW IT!!!
Josh::)
af: why waste time... Supervisor... You have pissed me right off with your attitude and remarks... And i don't understand what rebooting the modem is going to do with this issue of my handset not working with this jack shit!!!
AF: YOUR MATURITY LEVEL SHOWS THAT YOU HAVE NOT EVEN PASSED HIGH-SCHOOL... ARE YOU A GRADE 8 DROP OUT?
Josh: As I said. You have to try using another phone with your magicack. Rebooting your modem helps to refresh the audio connection of your magicJack device.
af: too scared to respond inappropriately... Like you have during this conversation... Which i have copied and will be forwarding to one of your head offices... So that you may climb the ladder of success.
AF: YOUR MATURITY LEVEL SHOWS THAT YOU HAVE NOT EVEN PASSED HIGH-SCHOOL... ARE YOU A GRADE 8 DROP OUT?
Josh: As I said. You have to try using another phone with your magicack. Rebooting your modem helps to refresh the audio connection of your magicJack device.
Josh: No worries. This chat is recorded.
AF: SERIOUSLY THOUGH... PLEASE ENLIGHTEN ME WITH YOUR EDUCATIONAL BACKGROUD!!!
Josh: For what?
AF: SO I COULD FIND OUT IF I COULD QUALIFY TO MAKE IT AS A SUPERVISOR AT MAGIC JACK
Josh: There is no need to evaluate my educational background. We are getting now where here. Thank you for your time. Chat session has been terminated by the site operator.
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