I had a hardware failuer issue with my 6 months-old Tohsiba Satellite. Best Buy refused to honor the waranty without down-payment of $85. Additionally, they require 3 weeks for the repair. That means I must stay without my laptop that I use for business for 3 weeks. They refused to give me a loaner. They asked me to buy a new one instead during the 3 weeks! I informed the manager on site that I was not informed of any of these policies during the purchase. I did not receive anything indicating such policies. There are no written store or company policies indicating so. The manager was very very nasty and disrespectful.in short his respone was if you don't like leave and go talk to Toshiba. The other manager in the store refused to talk to me. I indicated that Best Buy failed to disclose this information at the time of purchase. I heard a slew of nasty comments from the manager, and asked me to do what I can to complain, but they are not waiving charges or fixing my computer in less that 3 weeks and there is loaner.
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