I ordered flights from Seattle, Wa. USA via Philadelphia to Paris De Gaulle, France. I paid on credit card. Later i made a change of the return journey from Paris de Gaulle to Hong Kong. I was told i could only do this by purchasing a completely new ticket, canceling the original for $1300 and repurchasing at $1200 less a service charge of upto $100.
I spent over 4 hours of waiting for 9 separate calls to a service center in India with different contacts in order to follow this process. The refund for over $1000 was never given to me - i was told to apply to US-Air directly who referred me back to CheapOair.com. After chasing my refund every couple of months for 2 years and never getting it - through calls and emails from different people I was informed that a time limitation now applied and the money was lost. This is a rip-off and internet-theft.
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