I will never buy tickets from Cheapoair again. My husband and I (along with our 12 year old daughter) travelled to Australia to see our new grandson. My husband and daughter returned home 10 days earlier than I did so I wanted to be sure they had seats together for the 15 hour flight (Sydney, AU to Dallas, TX). I called Cheapoair and asked about booking seats together. No, they couldn't promise that UNLESS I paid for the reserved seats. So we reserved seats on all flights over to AU and all flights back. My credit charge WAS charged (and has been paid) and we received NO reserved seats. I had the print-off from Cheapoair showing the seats I purchased on my credit card, etc. At each airport, we were told that Cheapoair had cancelled the seats and I SHOULD receive a refund on my credit card. WRONG! There was an additional fee on it because on my return flight (by myself), they didn't give me a window seat so I called to change it - supposedly, NO FEE for that & but I was charged another fee. On the return flight, I got stuck in the middle section in a middle seat after paying (not once, but twice) for a window seat. It's the principal of what happened... If a customer pays for something, follow through with it or make it right.
And yes, I have called Cheapoair numerous times (and emailed them with no reply) - both from AU and USA. I have spent hours on hold & getting NO WHERE. One manager PROMISED and PROMISED that she would get back to me the next day about our return-flight seats. We have returned and still waiting for that phone call. Their customer service is horrible. If you call them, be ready for a LONG wait (over an hour!) and don't expect to get anything resolved. It's very frustrating.
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