Dear Mr. Giammichele,
We are inreceipt of a copy of your "Rippoff Report" notes and would like tofile a rebuttal and repair our reputation with the following comments:- Mr. NickGiammichele - NEVER AGAIN!!! Lets startwith your arrival at Johannesburg, now OR Tambo Airport, where Bill Smith paidfor your 85 year old mother, who accompanied you to South Africa, for a nightsaccommodation at a hotel, since the trip from the airport straight from yourextensive flight from the US, to the hunting lodge would have been too much fora lady of this age to travel. You weretreated as a King by Lategaan Safaris, but shortly your hunt, everything seemedto turn out to be a problem for you. After yourhunt, your trophies were collected from the farm which is about 4 hours drivefrom Joe Regal Taxidermy and you were not prepared to even pay US$ 40.00 forthis extensive trip to collect your trophies. Gas prices at the timewere sky high and Joe Regal actually wrote off his transport costs, just toaccommodate you. Since the19th of March through to 18th of March you requested several quotes, first from a different Taxidermies and then from different shipping agents inSouth Africa. Professional Trophy Exports Pty Ltd, is the nominatedfreight forwarder for Joe Regal Taxidermy and was one of the agents that sent youseveral quotes between these dates. Each and every time there was eithera complaint about one thing or another, not understanding our quote, then notunderstanding that the sizes were only based on guestimated crate sizes andweight, because the trophies had not been completed and the actual weight anddimensions of the crate could not be determined. Yourtrophies were collected and mounted within the 9 month period as you werepromised, which is a time frame that most other SA Taxidermists do not have, asthey are running between 10 months and 17 months to process and mounttrophies. There isalso no mention of the Springbuck Shouldermount, which was done for free andpaid for by Bennie Lategaan himself, as a sign of good will and to express toyou that the client is always of the utmost importance. Even yourbrother admitted during a telephonic conversation with Joe, that you werea very difficult person to do business with and that you can't seem to besatisfied on any level. Yourtrophies were packed by Joe Regal Taxidermy's nominated freight forwarder, Professional Trophy Exports, transported to Johannesburg and handed overto your nominated shipping agent at no cost what so ever, simply as a signof good faith and to ensure that your trophies were handled with the utmostcare and consideration when it left Joe Regal Taxidermy through to Johannesburgand then to your shipping agent. No costs were charged for thewell built crate you talk about nor the transport from Joe, about 4 hoursdrive from Johannesburg, or even the Nature Conservation Export Permits andVeterinary Certificates, which was applied for, paid for and never chargedfor. We bet however, that your shipping agent did levy these chargesto you, even it was given to them at no cost. Everyonedown the line, from arriving at the airport, through to finally handing yourtrophies over to your shipping agent, had to write off some kind of moneysomewhere, just to accommodate you in some way or another. Joe RegalTaxidermy is a very highly recommended South African Taxidermy and has alwaysreceived compliments from their clients about their excellence in the mountingof hunted trophies. They even have a client base of hunters as faras the USA, that take the time and money to ship their US huntedanimals to South Africa for Joe Regal to mount and to ship back to them, thisalone speaks for itself. There isjust no satisfying some clients... YoursSincerely, Ms. RoelienVermaak
Director ProfessionalTrophy Exports Pty Ltd.
Unit 17, Tulbach Road,
Pomona, Kempton Park 1619,
Gauteng
P.O. Box 13084
Northmead, Benoni 1511,
Gauteng, South Africa
TEL # 27 11 979 4036
FAX # 27 11 979 2810
E-mail: [email protected]
Web Site: www.pte.Co. Za
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