I am a disabled person who decided to try verizon fios after 20 years of comcast. I tell you this is just the beginning for them. I have their tech support on tape and am checking with State Rep. Disability Center, SMOC legal team, and a family member who once worked for Channel 4 the best way to handle this. I have had problems with my computer 3-4 times (have tech on tape twice) and they want you to think it's your computer. Recently, the last gentleman who I promise will be jobless when my family is done with him. #1. Could not speak proper english, then hung up on me. I think, they should learn how to speak to disabled people. My doctor is writing a letter that 5 meds out of the twenty I take had to be increase due to the way he spoke to me. The lawyers will request tracking the log with the time on my answering machine. #2 They made an error of payment on my bill from last June. Now, they want me to pay $90.00 dollars extra for there error. No way, we are coming after your company for stress to a disabled vet. I will be going back to Comcast soon. And 19th others at apartment building 1630 worcester rd Framingham Ma will follow. The disability center for Verizon is being notified as well. I have also, tried to reach my local newspaper on this poor treatment and extra money they want for a financial error on there part. Debbie Ann Culleton 1630 Worcester Rd Apt 313 c Framingham Ma. 01702 p. S Don't buy there security package... It sometimes shows not running.in ref. To my problem a neighbor unplugged my box and restarted my computer that verizon tech who can't speak english just hung up.
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