I bought an Equator washer/dryer combo unit for about $1,000 a few weeks ago and it came to me damaged, with a big dent on the back of the unit. I called CompactAppliance/Living Direct and they said it should still work. They said they will give me a second year warranty to compensate. I said OK. Welll, the unit didn't work. The cold water valve leaked! So I tried to get a new one. CompactAppliance/Living Direct said I can only ship it back if I paid for it AND I had the original shipping package. I told them the shipper took the original shipping package. So how could I possibly return it? Oh, and it will cost me $300 to ship it back to them! That's outrageous! Then they said now the unit is under warranty so I have to get Equator to fix it. I told them it was brand new from their Web site and if the unit is defective, they should replace it! They refused to budge. I had to tweet their CEO Rick Lundbom, who promised to act. So far all I had was a technician appointment from Equator. From reading all these posts, it's useless for us to complain online. We must take action by writing or calling the consumer affairs unit of the Attorney General's office in Austin, TX. I remember that American Home Shield was sued in a class action lawsuit for inept service and billing issues. AHS lost and had to pay homeowners. I still have that law firm's name - they sent me a notice that I could be due a claim. It's time to stop complaining against CompactAppliance/Living Direct. It's time to take action. The law firm is DAVE & NORRIS LLP, 2154 highland Ave. South, Birmingham, AL 35205. Phone: 1-800-439-0240. (I am not affiliated with this law firm.)
Also try to contact the Federal Trade Commission and the local news media in Austin, Texas. The local media will care only if it's a company in their city.
If we persist and not let this company get away with its outrageous behavior, we will be doing other consumers a favor. This is our civic duty, folks! It stops with us!
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