I am a long standing customer with Cavalier. My business lines (5) and internet (DSL)
for app. 8 years. I called to upgrade to a full T1 on my internet service and sign a new 36 month contract. When I reached sales, the customer support lady said she would work up the best deal she could for me on my 5 lines and internet and fax it over to me to approve. She did, and I approved and she said she would fax over the 36 month contract with the terms she had offered! I never got the contract, called back 2 days later, then 3 days after, then a week, then 2 weeks and kept getting the same thing " I'm sorry don't know what happened but i'm sending it now, but never did! Finally I called and asked for a supervisor after 3 weeks and demanded to know why their company was giving me the run around and wasting my time. Did they want my business or not! The manager then told me that he (WOULD NOT HONOR WHAT HIS EMPLOYEE OFFERED ME AND THAT NO ONE HAD CONTACTED ME OF FAXED ME A CONTRACT BECAUSE OF THAT FACT) So they didn't even have the time or responsibility to call and tell me. They just pretty much told me to kiss off! I hope someone high up in this company gets this and say's "This is wrong and not the way to treat our customers" I guarantee you they are in it for the money only and don't give a damn about you or customer service! I hope this posts on google cavalier, yahoo cavalier, and internet providers, internet service, mozilla cavalier and every where else! I have the documentation and contract to back all of this up, if anyone from cavalier wants to see! Thank you and be careful if you are looking at using Cavalier phone and internet services (cavalier sucks) lying scum! Randy
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