This review is for the entire Cavalier Telephone
corporation.
I have never experienced such awful customer service as I
have with this company. I have been without a phone line since July 14th. It is
now September 28th and not only is Cavalier not fixing my issue but they keep
sending me invoices, with finance charges, threatening to destroy my personal
credit and will not stop. I have been on
the phone with their customer service representatives for months to no avail.
They are located in the Philippines and cannot seem to grasp the concept of
customers' frustration about being charged for services not rendered. I finally
broke down and paid one bill with the promise that I won't receive any more and
then I got another bill in the mail. Upon further complain to the company I am
still being told that I have to keep paying invoices regardless if my phone
line works or not until they fix the problem and then I'll be reimbursed. I
don't know how that works out of the country but I think every American will
agree with me that, that just doesn't fly.
I cannot say enough poor things about this customer service experience.
I highly urge everyone to pass the word that this is not a company to spend
money with. Cavalier Telephone does not deserve our hard earned money. They do
not deserve our business. Their corporate structure and customer service is as
good as throwing money in the toilet. I highly urge ever current Cavalier
customer to jump ship. Saving money from their low rates isn't worth the head
ache of their horrid customer service policies. I truly hope someone in
Cavalier Corporate Offices IN AMERICA reads this. I am beyond livid and will
keep shouting about how awful this company is until I'm blue in the face.
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