I called Lynnes Nissan about a Titan they had listed on their web site and Auto Trader. They told me that they had it and I could come see it. I saddled up for the long ride and headed out with my wife who's 9 months pregnant. I called again about 20 miles into it to ensure that the car was available and advised them of my wife's situation and that I didn't want to drive that far if there were issues with showing the vehicle, I was assured it was good to go... I then called again about 50 miles in and again it was reported to be on site and ready to see. I called two more times during the drive to get directions, ensure the dealership I was coming and make an appointment with a salesman, all the while being told the truck was available. So I drove 100 miles (literally) to see the Titan that I was told was there 4 different times by 3 different people. The truck I was going to see was listed on the web for $16,900 which was about what I was looking to spend. I was given directions to the wrong dealership (they have two) but got that rectified and only lost about 45 minutes so I was not too worried about that. After my 3 hour drive, my wife and I arrived and was immediately told by the salesman that the vehicle was sold the day prior, BUT they just happened to have another Titan on the lot that was "much nicer and loaded, " that they'd "make me a great deal on." That truck was listed on their site for $24,200 which was WAY more than I was looking to spend which I told him right off the bat. Can you see where this is going? BAIT AND SWITCH!
So as aggravated as I was I kept an open mind thinking that these people would make it right and make me a good deal on this other truck (which I already told them was more than my budget allowed). Knowing my situation, the salesman assured me they would "take care of me." I maintained my sanity and civility and never once let on that I was aggravated by what was clearly building up to be some serious dishonest salesmanship. I looked at the "other" Titan which was indeed nice, but was in miserable condition for what it was being listed for. Numerous amenities and items inside the truck did not work, the CEL light was on and there were actually parts missing from the interior among other things. With all that, I still maintained my interest and gave them the benefit of the doubt that they'd make me a fair deal not only for my trouble, but because they seemed like genuine people. I tried very hard to give them an opportunity to not only make a sale, but to make it right and fair for both of us. After about an hour of back and fourth negotiations the salesman made what I thought was an offer of $22,500 to which I responded with $22,000 but was most likely willing to take his offer had they promised to fix the issues with the truck before I took delivery. Keep in mind, I'm already $5000 over my budget and $5000 over what I was going to see. That's when arrogant "I'll get this deal done" King Ding a Ling sales manager comes over and actually increases the price to $23,900. No apologies for my run around, not one! The guy couldn't even look me in the eye. He was so unprofessional that my wife was actually nauseous from him. Aside from the smug and trite attitude, his opinion of "taking care of me" was to take $300 off of the asking price... That's what I get for my trouble, $300 off the asking price which was already a couple thousand over Edmund's TMV and KBB. All this after the guy goes on and on about how they never bait people into coming into the store because "they don't need to do that." They don't "drag people into the store like that, " "we're a family owned business and we don't do that or need to." So basically he tells me that they don't make mistakes, so it must have been my fault then??? He goes on to tell me that if I won't pay $23,900 for the truck that I didn't even come to see, there's just nothing they can do for me with anything on their lot. "Leave your number and I'll call you if we get something in that fits your needs." LOL, yeah because you did such a great job for me, that I'm going to drive back up there 100 miles one way, to give you my business??? That's how arrogant and smug these guys are.
These people are scam artists. People that do business like this are the reason why no one trusts car dealers. I couldn't even get an apology for the inconvenience, seriously I asked for water and was given directions to their "kitchen" where I had to find a cup and get it out of the faucet...
Steer clear people, STEER CLEAR! Bad business, unprofessional and dishonest!
Oh and by the way, the "BAIT" truck is STILL listed on Autotrader... Shocker!
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