My wife and I had shoped for a few months for a nice standard cab Z-71 in our price range. I found a 1998 GMC Z-71 on Bill Heard Chevy web site. It had 126,000 miles on it and they had it listed for $9,525. I called and prequalified and they told me everything looked great that they could put me in the truck with no money down and get my payments where I wanted them. My wife, my two children and I drove 2 hours to this dealership at 6:00 pm on a week night because these guys assured me everything would be done they way I needed it.
The salesman that had helped me all this time filled me in that the sales manager was not at all happy about the price that we were paying for the truck. He said that it was put on the web site at the wrong price. The sales manager was throwing things and yelling about the whole deal. Well, the salesman said that they would have to sell the truck for that price because thats what the add said. My wife and I turned down one offer of 0 down, 19% interest rate and $345 a month for 42 months.
We had told them that we did not want our payments to be over $300 a month and they told us that would be no problem. Now this. Well they give us to another finance rep. And he told us with our scores he could get the deal bought through GMAC for 14% at $294.00 a month for 42 months. We agreed that this was the best deal for us. We signed contracts and all other paperwork finalizing the deal. They said it was a "DONE DEAL". It was 9:00 pm and we had another 2 hour drive to get home.
We all shook hands and my wife and I headed back home with our new truck. The next day I heard nothing, so I thought all was well. That night I went out and spent $50.00 on a few little things that I wanted for the truck. These things could not be removed. The next day (the 2nd day after we signed the papers) they called and said they couldn't get nobody to buy the deal, that it wasn't our credit, that the truck had 6,000 more miles on it than the lenders will allow.
The only place they said would do it was the very first lender they offered us at 19% interest. I said I would bring the truck back but I wanted a refund of the $50.00 that I had put in the truck. The salesman aggreed. Again, my wife and two children and I drove 2 hours to take the truck back. When we walked in the salesman we had been dealing with was not there and the sales manager was helping us. Mind you this was the same sales manager that had pitched a fit over the price being too low. He proceeded to tell us that they just couldn't get the deal bought at any of there 30 lenders except this one that offered us that unreasonable rate. (FYI-GMAC had called me at work and talked to me the day before and asked what the vehicle would be used for and who would be the primary driver).
He said "Whats another $50.00 a month if you really like the truck." We did not want to put another $50 a month in the truck. He proceeded to talk to us like we were some kind of idiots that didn't know anything about financing or interest. He even went as far as to show us how much they had in the truck. He said, "We would only be making $175 on the deal", and said they was doing us a favor. When I said no to the deal, I asked about the $50.00 that I had put in the truck, he said "We didn't tell you the deal was done, and we didn't ask you to put anything on the truck."
We also notice that as soon as we drove up someone was waiting to show the truck to someone else. They continued to show the truck to someone else as we left and I hope they don't get screwed the way I did. That will be my last trip to any Bill Heard Dealership, I will ride a Schwinn first.
Robert
Villa Rica, Georgia
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