I have used Intelius only once (Sunday, July 19) for telephone and
address searches.
As like many people on this site, I was unknowingly signed up for
"Identity Protect".
I realized it when I got my Oct credit card statement that had the $19.95
charged posted 7/31,8/30,9/30 and 10/29.
I immediately emailed and they replied they canceled my ID proctect but
said nothing about refund. (attached their email below)
As I live in Japan, I never called them as I don't want to spend any
more money for that SCAMMERS!
I also regret myself I didn't search for them before I use their
services...
I would voice my experiences and any rip off or scam report website in
Japan as many as possible, to prevent people from being cheated.
I think US goverment should do something immediately to stop them!
Http://www.techcrunch.com/10/27/intelius-files-to-go-public-again-still-a-huge-toxic-scam/
http://www.techcrunch.com/11/10/u-s-senate-committee-hearing-on-aggressive-internet-sales-tactics! /
? Saturday, November 28 2:02: 10 AM?
Hello, Thank you for contacting Customer Support. Per your request
we have canceled your Identity Protect subscription.
There will be no further charges. Because we appreciate your business
we would like you to continue to receive 10% off your future purchases
and have added a free Club Intelius annual membership.
In addition to the club savings you will receive you also have access
to a priority customer service line at (866) 974-6187. Thank you,
Customer Support
? Thursday, December 17 3:25: 44 AM?
Hello, Thank you for contacting Customer Support. Per your request we
have canceled your Identity Protect subscription. There will be no
further charges. Because we appreciate your business we would like you
to continue to receive 10% off your future purchases and have added a
free Club Intelius annual membership.in addition to the club savings
you will receive you also have access to a priority customer service
line at (866) 974-6187. Thank you, Jamie Customer Support
? Tuesday, December 22 12:24: 52 AM?
Hello Name, We have canceled the subscription per your request.
The subscription was initiated on 7/18 when a Background report was
ordered on our website. Background reports are usually $49.95. This
price was offered as well as a promotional price of $39.95. Selecting
the promotional price initiated a 7-day free trial subscription of our
Identity Protect Service.in order to avoid the monthly charge, you
would have wanted to cancel the service within the first 7 days. Again,
the subscription has been cancelled and I apologize for the confusion.
Unfortunately, we are unable to refund the charge for Identity
Protection per the Terms and Conditions of our site that were accepted
at the time of purchase. We will however, be happy to offer you free
search credits equivalent to the Identity Protect charges. Please reply
and we will apply the credit (s) to your account as soon as possible.
Thank you, Kristen Customer Support
? Saturday, December 26 4:08: 23 AM?
Dear Name
This Email is to Confirm that Your Identity Protect Membership has been Cancelled.
This email is to confirm your Identity Protect Service has been canceled.
We hope you had a positive experience with our services and will try
Identity Protect in the future. Our Identity monitoring service protects
you, your finances, and your good name 24/7.
If you renew now you can still take advantage of all Identity Protect's award
winning services:
* Credit Monitoring of your Credit Card / Debit Card, Address and Phone Number
* $25,000 in Identity Theft Recovery Insurance
* Personal Identity Theft Resolution Specialists
* Junk Mail OptOut to stop telemarketing calls, junk mail, and credit card offers
* Neighborhood Watch includes a Sex Offender Report, list of neighbors, and a Neighbor Report
Thank you for using Identity Protect. If you have any questions, please email our customer service team.
Sincerely,
Identity Protect Team
http://iservices.intelius.com/idprotect/login.php
? Tuesday, December 29 6:25: 13 AM?
Hello Name, Thank you for contacting Intelius customer support!
Unfortunately, we are unable to refund the charge for Identity
Protection per the Terms and Conditions of our site that were accepted
at the time of purchase. We apologize for the inconvenience. Per your
request we have disabled your account. Thank you, Nikki Customer Support
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