Used INTELIUS SEARCH services to help family members track down a long lost relative. Used service only once. Did not sign up for any additional services. Exactly 1 week later, they claim I requested their IDENTITY PROTECT SERVICES, which I DID NOT.in fact, they state I signed up for the service on 20 OCT at 11 AM, precisely when I was making a 4 1/2 hour drive, and no access to the internet (nor did I call them).
I have now spent over an HOUR trying to locate the option to CANCEL SERVICES on their website. Their own directions on how to unsubscribe are BOGUS and misleading.
Plus, I cannot cancel my initial account (from my only authorized purchase), there is no option to cancel provided.
On my account, after cancelling my identity protect that i never ordered, it states i will be billed again 20 nov!!! Even though i just cancelled that account!
So, clearly, the account NEVER ACTUALLY CANCELS.
I will now have to cancel my credit card - which is outrageous since my deployed spouse will now not have a creidt card for any emergency needs (he travels weekly)!!!
Isn't this THEFT??? I feel like I should call the police!!!
My Monday will be spent trying to get my bank to (a) prevent future charges, (b) cancelling my credit card, and (c) contacting this bogus company, which I'm sure will be fruitless.
Looking for any class action suits against INTELIUS.
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