Following is formal written complaint to Atty Gen office. The fact that your office closed out my complaint is tantamount to the police telling a stop sign violator that they dropped charges since driver eventually did stop later that week.
Can't the state of Washington realize that due to the sheer numbers of consumer complaints against Intelius that hundreds of victims can't all be accused of not being bright enough to click the proper button for the. 95 one time special look-up and not "a club membership" for $19.95?
I now consider the office of the Attorney Generals office complicit in the fraudulent practices commonplace to Intelius day to day business. I am also copy and pasteing this correspondence to the many blogs Googled as "Intelius Scam" Your State legislative branch is corrupt due to non-enforcement of Internet trade practices.
Larry *
Lyons Colorado 80540
& On Tue, 5/15, ATG MI Seattle CRC (ATGDBOLYPRD06) wrote:
From: ATG MI Seattle CRC (ATGDBOLYPRD06)
Subject: 408470: A notice from the Washington State Attorney General's Office
To: [email protected]
Date: Tuesday, May 15, 9:15 PM
Rob McKenna
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
800 Fifth Avenue, Suite 2000 Seattle, WA 98104 (206) 464-6686
May 15
Larry *
RE: Intelius
File #: Complaint 408470
Dear Larry *:
Our office has received a response from Intelius indicating adjustment of your complaint. We have included a copy of the correspondence for your records. Based on this response, we are closing our file. You may contact us if the adjustment is not made. Your complaint will remain as part of our public record of the firms business practices. Our office is happy to have been of service to you.
Sincerely,
KELLY OSHIRO
Complaint Analyst
Consumer Protection Division
(206) 464-6686
Fax: (206) 389-2801
seacrc@atg. Wa. Gov
Enclosure
RE: Larry *
File #: 408470 Complaint
Hello KELLY OSHIRO:
Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7 day trial in the Identity Protect subscription offered through Intelius. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the subscription and the terms and conditions of the offer.By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.
In this case, Mr. * accepted the promotional offer and signed up for the Intelius Identity Protect membership. As requested, Mr. * Identity Protect membership was canceled on 05/08 within the 7 day trial. The pending transaction of $19.95 was canceled and should be available within 3-5 business days. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.
Regards,
Shane Stendell
Customer Concerns Manager
P.O. Box 808
Bothell, WA 98041
www.intelius.com
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