August 24
Hello,
My name is Matt Mullowney. I sent a medium sized box of candy on 5/19/08 with a white address label on it. The box contained candy for my nieces and nephews. The postage cost $9.38 for the box. The candy inside the box was valued at $30.00. I had the box shipped from US Post Office 12208 N 19th Ave. Phoenix, AZ. 85085 to the residence of Teresa Francella, 512 Sunset Drive Downingtown, PA. 19335. I waited three weeks and the box was never received at its destination. I called the U.S. Post Office I shipped it from and they stated the package was sent and that I should contact the Loose In The Mails Philadelphia Bulk Mail Center Philadelphia, PA. 19116-9751 sorting center to see if the box arrived there. I contacted the Philadelphia sorting center and they stated that the box had not been received or recovered. I was told to file a parcel search request and I would be notified if anything turned up in the future. I received a letter in the mail stating, "Dear Customer: An empty wrapper with your address was found in the mail and it is believed to have been separated from a parcel during handling (see attached address portion of the wrapeer.) If the contents of the parcel have not been accounted for and you wish that a search be made for the article (s) please complete the botom and reverse portion of this form and return it to the Mail Recovery Center in the enclosed preaddreesed envelope. Please do not send the address wrapper to the MRC; retain it for your records. An accurate and detailed description of each item is essential. Please give the names or initials (if personalized) and other characteristics such as brand or make of the article, model number, color, size, quantity and kind of material. If you are able to furnish illustrations or pictures that would be most helpful. If after a thorough search your merchandise is not located, take this form and wrapper to your local post office for a postage refund (Form 3533). Also, if the parcel was insured or C.O.D. Present this form to your local post office once a search has been completed and request that a claim for indemnity be filed. Experince has shown that proper packaging, including your name and adrees with the contents inside the parcel in most instances will avoid this inconvenience. To assure our customers the service they deserve it is suggested that these measures be taken in future mailings." Before I mailed the box I properly taped and secured it. My complaint is I would like a refund of my postage $9.38 and a refund for the candy $30.00. I total of $39.38. My address is 2339 West Dewdrop Trail Phoenix, AZ. 85085 and my cell is 484 225-2709. I, of course, do not have the mailing label (wrapper) as that was what was lost.
Thank You For Your Time,
Matt Mullowney
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