Complaint / Review
Tobi
The - Tobi USA - Tobi Update to Report 319019 Hollywood California

I finally got the following from Tobi as you can see below.in the email they stated to mail it back but did not give the address to mail it so I faxed it to the phone number if any one wants a refund please feel free to use the form below and fax it to their phone number. It has taken me over 3 months to get this information I hope this will help other consumers.

I have been trying desperately to get the head quarters address to include the name of the CEO of the company but they refuse to give that information. Any reputalble company would gladly give you that information.

Please think twice before you order anything from this company they will steal from you lie to you and give you false information or at the least incomplete information.

The following is what was received from TOBI as you can see on their form at the bottom of this page there was no address given just a phone number.

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Dear Customer,

Thank you for contacting customer service. Your package was delivered through the USPS and tracking indicates that it was delivered. Please see the attached Postal Insurance Claim Form for you to fill out and return. You will need to claim that you did not receive your products, advise us if you would like a reship or a refund, sign the form and return it to us.

You may return the Postal Insurance Claim Form to the address indicated on the Form, or fax it back to us at 818-785-0100.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, please call customer service at 1-800-554-6061.

Thank you,

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Please specify your preference

Refund Reship

I certify that all the statements below are true and correct to the best of my knowledge:

I have not received the above-described parcel.
The above-described parcel was not delivered to my address.

I have no knowledge of the whereabouts of the parcel.
I will cooperate with the U.S. Postal Service in an investigation of theft or fraud.

This is a claim for replacement of the lost parcel.
Should the original parcel be received, it will be returned immediately.

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Making false claims for postal losses is a crime. L8usc28. Persons making false claims for Postal losses are also subject to civil penalties. 31usc8801-3812