Case# 2824201
I purchased a refridgerator about 5days ago and it already gave up on me. The cooler and freezer just stopped working out of nowhere, the food started to spoil. I called Sears on a Monday to see what can be done. I was told that the nex available day to get it repair would be until Friday. Now today, which is Tuesday I called to advised them that I couldn't wait that long. I have a 1yr that gets up in the middle of the night wanting his bottle, and how am I suppose to take care of my baby's need. They pretty much didn't care. I spoke to about 10 different people, I was constantly transfered from dept to dept. The 1st peron said that she would take care of an exch for me but then we got disconnected, she didn't bother to reach me back. The 2nd person said that she would call me back after speaking to the store, and I never got a call from her. The 3rd person said that the store should be contacting me. The 4rd person hung up on me and was very rude, he didn't even give me a chance to explain my situation, he just said no you can not get your exch any time sooner and hung up! By the time I got to the 5th person, it was 5hrs later!!! I was tired of dealing with them. I had never purchased anything from Sears and now that I did, I truly regret it. I even offered to deliver the refridgerator back to the store myself as long as they would refund me my money back right away and they said it would take 7-10 business days before I got reimbursed.
These are the depts that I spoke with and no help was given to me!
National Customer Relation
Customer Solution
Store Manager
Corporate Office
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