I initiated a purchase over the phone with the company on 12-18 because of a 30 DAY TEST RIDE OFFER.
The seller indicated this was a new saddle, but what arrived was not a new saddle, but used. Nevertheless, I tried it, but it did not fit.
I initiated a return on 1-10 with the seller who tried to upsell me to another saddle. I told her I would think about it, but I wanted to return this one first. She offered $300 off the upsell, and I told her again, let me think about it, I have to speak with my husband.
She asked me to keep the girth, DVD, care kit, which I indicated to her I didn't know what the care kit was. I did not authorize an additional transaction. I sent the return via postal service mail, forgetting to pack the girth insured on 1-12. I didn't realize the girth did not make it until I returned from a business trip a month later. She claims it did not arrive until 1-27. She claims the saddle was not within the return period. Her website states 30 DAYS TO TEST RIDE. Everywhere on the website indicates 30 days to test ride.
Over the phone she told me I was well within the 30 days to return the saddle, no questions asked - of course there were a ton of questions and heavy up-selling. I left on a business trip and when I returned I discovered that my credit card had not been refunded, and I had yet another charge on my cc as well as another saddle.
I emailed her immediately and left a message for her at her office. I received no response. I left another message and another email, this time I was told I was not within the 30 days to return the saddle. I told her I did not authorize the charge, nor did I want the saddle. I emailed her very angry that she tried to refuse to refund my money. She kept the shipping charges, and some charges for the care kit and dvd. She refused to refund the shipping charges for the second saddle.
I had to file a dispute with my bank to get her to finally refund part of the funds, but she is keeping the shipping charges and the charges for a kit I never received and a dvd which I mailed back. I have tried everything, she claims I did not return the saddle in time, but the site says 30 days to TEST RIDE. That must be removed from the site, it is false and misleading advertising.
She still refuses to credit me back for the $125.50 that she owes me for the unauthorized charges. I spent over $120 on top of that just sending the saddle back to her!
Her 30 day test ride is actually only 4 days. Buyer beware.
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