Complaint / review text:
Painted Hills Ranch Review
I purchased a beautiful barrel saddle from Julie in December 2011, I received my barrel saddle not as described & saddle did not match what was pictured on her website. I paid $800 cash for this saddle.
I received the saddle on a Friday and had her call me on Saturday morning and let her know what the saddle was missing and She admitted she was in a rush to get the saddle out the door, shipped and overlooked everything.
Julie did say she would make it right and wanted me to be happy with the saddle purchase, so I thought great this will turn out good.
She sent the wrong stirrups, no stirrup hobbles and no off-billet, after contacting her she promised to send me all those items to me and I would gladly ship the leather stirrups that she sent with the saddle back to her with a tracking number.
I also had to pay for a repair to the saddle that she already knew about and did not disclose to me before or during the sale but only after I asked her about it (have receipt)
When I contacted Julie on January 4th, 2012 to ask her where the 3 items where she could not remember everything we talked about so I had to remind her know what was missing & about the stirrups.