Well where to begin there are soooo many things wrong with west and "the Pals" as they were, the acct i work on is DTV
First off I began working with west in January 09 it took 3 automated phone interviews because well i don't really know why i finally had to threaten and say forget it then miraculously the interview went through{ not a great start right} well finally i was hired after an intusive drug test...
After that i was promised a 50 dollar bonus if i finished my training by Feb. 28th which i did after several e-mails and excuses like oh it will just show up one day!!! That day never came finally after again threating to quit it did show up 4 months later. Oh i was also told several times it had not posted yet AFTER 4 MONTHS COME ON oh it gets better wait...
Next on the list is training time and bonuses... I am constantly e-mailing payroll about hrs that do not appear on the payment page "hick ups they call them" when i pick up training hrs i have never been paid on them and with no luck in e-mailing them about this i simply stopped the supplimental trainings all together after all why train when you cannot get paid for it right...
Next we move onto system issues... Everyday and i mean everyday when i log in or try to i am greeted with all these "hick ups" again a fancy word for crap. System freezes and you have to control alt delete, then ADE cannot find a remote signal and without ADE you cannot log in, next rio freezes and you have to log out and in again just to be greeted by more problems... This sound not so bad but when your schedualed for 1 or 2 hrs and all these things ofcource take time you've wasted 1/2 hrs of your tome and money... Call and ask for reimbursement you say lol lol lol they say no way ask for the hrs back that you missed while trying to coorect the remote system is a joke to them i mean "the pals" that is if this was once in a while fine but almosed everyday for the 8 months that i have been working for them "Come on"
Moving on to "TEMP BLOCKING"... The first time i was temp blocked was when of cource rio froze and i could not do anything except tell the cust to call right back sound like a normal procedur right? Well the next day i was blocked, i called to find out why and they said it was becuse i asked the cust to call back, when i asked them what to do in this type of situation i was to to "ask the cust to call back" sound familier? Look up and re read what i did... When it was determand that i did in fact do the right thing i was unblocked after 2 days keep in mind when you are blocked you loose your recurring schedual and all the money you should have made in those 2 days right right also it affects your stats and if you do not maintain 90% you are not eligable for bonuses and of coures the bonuses were high that week... And i was at 90% not anymore the reason i fell below the mark is because when you blocked it does not show on your stats so it show i did not showup for 2 days surprise surprise, when i called and asked steven Moore a so called supervisor and asked to be reimbures for time and stats i was told "snottaly" no so now i have lost about 200.00 i was irritaed but whent on because this is the only job i have...
When i call in about bonuses i am told they will just "appear" on my check come on what moron would believe that? Apparently there are some because they keep doing it
The next time i was "Temp Blocked" was about a week ago i had gotten some coaching on preimium servies downgrades apparently we are suppose to transfer to the PST line as i was trying to save the customer from totally disconnecting and i did save quite a few that is not good enough for Directv... So i changed things after reading this and no longer tryed to save them after 4 days of doing things the way i was "coached" and not trying to save anybody anymore just transfering to pst I was blocked again no remember this is 4 days after the fact and things were already corrected, when i spoke to Kimberly C. A kpi specalist it was determand that they did not even listen to my calls since the report date and just assumed i did not fix things had they listend they would have known that!!!
Now keep in mind i do still work for them and yes this looks like complaining and it is just look up and read the facts you'd complain too, they won't fire you because the would have to pay unemployment they will just make it too difficult to work there remeber i am an at home agent untill you just quit, not me they can mess with me all they want also remeber if you are temp blocke or cannot find hrs to work it's just like beeing laid off "unemployment oppertunity" if a company makes it so you cannot work by way of firing you or blocking you that is grounds for unemployment just like beeeing fired...
West at Home also have accts like CITI BANK, HSN, DTV, TOYS-R-US ECT. Where when you call about your credit card remember your speaking to someone at home that is not beeing kept in check like a bricks and morter call center so be ware i have heard and gotten e-mails from west that there is apparent fraud going on and they wanted to let us all know that, im pretty sure it's on their end as well with the agents
Moving on to coaching and feed back... First west tells you that they are just tring to help with coaching and feed back but all i have ever seen is bitch bitch bitch and then block never anything good like thank you for correcting your errors and when you do correct them they always come up with somthing new never any good or favorable reponces just bitch bitch bitch block... They never give encouraging feed back but will move heaven and earth if you don't comply IE: Blocking meanwhile you are tying your best to do things right and correct things that are not dealing with horrible and i mean horrible customes all while maintaining a smile in my voice well not anymore
Oh one other thing they will mess with your stats by putting N/A on the collum of prductivity and adhearence knowing you worked the hrs schedualed like this morning 8/23 i checked my stats i saw that i was scheduled and worked all that i had scheduled everything was there except adhearend and productvity there was an N/A which is always put there manually hmmmmmmmmmm and as you may or may not know this affect you overall shopwup rate, hmmmmmmmwhen i called to inquire about this i was told it will update in 5 days WHAT? So everything else is correct except that very important part "come on" then i was told N/A ment not available lol lmao right now how stupid do they think i am well apparently they do so i will wait to see that if it does it will be manually because that is how it got there to begin with
So the moral of this true story is simply this if they don't like you because you stand up for youself and don't take their lies and their crap they will mess with you untill you quite so don't quite if your fired get unemployment
I have not quite and will be more than happy to collect unemployment or take them to court to get it or take them to obama he he he
I have lost so much money and time with these terrorist that i should quit but i will not give them the satisfaction what come around goes around i always say so if you are thinking about an at home job think twice and if you are a bussniess thinking about giving them you bussniess to save money "mr greedy" be pepared for fraud on the part of the agents my guess would be the none whites!!! Because as im hearing from DTV there is fraud going on by guess whooooooo
Also if you are with citi bank hsn and toys-r-us beware who you are speaking to they might just be at home im soory they will be at home staeling your identity GOOD LUCK ALL lol, lmao
There would not be any of this rip off report if companies like West were honest and depenably and not ripping us off of our time and money maybe not all of their agent but a vast many especially the one who daon't take their crap!!!
These are true facts just check it out if you don't believe i know it seems hard to believe but it's true i assure you
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