I started working for West in May at the rate of. 17 a minute talk time. I am a stay at home mother. I had a really good job which I lost a year ago, and have been looking for a way to make ends meet. I stumbled across West on the Internet, and from what they advertise you can make up to 10-12 hr. I do not have any other job, and I was scheduling myself for 8 sometimes 8 hours a day, 5-6 days out of the week. My first check for only one week was $100. The next check for two weeks was about $200. I was averaging about $20 a day. It was definately not enough for somebody who has financial obligations including rent or a mortgage. Then I got an email on 6/14 saying that there was a new pay rate. A guaranteed rate of $6.00 an hour $0.14 a minute talk time starting on June 25th. Guaranteed should mean guaranteed but it is not.
This email is very misleading and it was not true.in order to make the 6 bucks an hour you have to be a slave to them on the phone. You must be logged in your whole scheduled time or they will jip you out of your pay. Needless to say I did not get paid the $6 an hour they told me I would. After two weeks of this so called new pay rate my paycheck is only going to be $288 and that includes the talk time per minute rate of $0.14. I scheduled myself for 80 hours and they said I only worked 48. Never the less you should be payed what you worked.
If I worked 48 hours x $6.00 an hour it should equal $288.00 my talk time which my paycheck reflects $246.67 for 1761.92 minutes worked.instead they paid me $40 for the hours I worked talk time of 246.67. At this rate a person would have to be logged on to the phone all day for the entire 24 hours to make anything. Their pay scale is a joke. They lie to get you to work for them, and then they don't have any obligation to you because you are an independant contractor. To make things worse I got another email on 7/12 saying that they are going back to $0.17 a minute, and no longer paying the "guaranteed" rate.
The last time I worked I sat around waiting for a call, and got a lot of wrong numbers and prank calls. It would be a waste of time to sit around waiting to take calls and getting paid nothing to do it. This whole pay situation has left a sour taste in my mouth and I am posting this because I want other to know, and come forward with any similiar experiences they have had with this company. Especially other single moms who want to stay at home with their children but need to work.
0 comments