Complaint / Review
Intelius
Unauthorized charges

I was charged and paid $4.95 for a valid search that I undertook. However, every month thereafter they have been charging me $19.95 for a subscription service that I did not knowingly authorize. And I don't believe that I have ever actually received anything from them for this. Unfortunately for me it's been going on for 6 months before I noticed it. I have asked AMEX to investigate the billing so at least the last 60 days of charges will be reversed. I tried calling them and got the automated message essentialyy saying " your call is very important to us but we are experiencing a lot of call volume and it will take 20 minutes to get to you so please go to our website... Click".

Seems like a scam company! The website looks pretty legit... Management team and credible board. Surprised that they would be associated with this type of practice. Glad I noticed this before the sum of money got to be too large.