Complaint / Review
Federal Loan Modification
Very unprofessional loan company that takes people money and does not refund. This company cannot be reached during any bussiness hours

I was in contact with Fed Mod 1 in March. The agent Sarah Khan stated that it would be 1450 and I thought $14.50 as possibly an application fee so I authorized them to take the it out my account. When I found out it was $1450.00 I was very upset and asked for a refund I wasthen directed to a senior director in which I cannot recall his name. I then was directed to several other departments and I was refunded $750.00 within 2 hours the same day. I made the request and was informed that if I fill out a addtional form I will be refunded the other $750.00 45 to 60 days. I never recieved the additional refund and have not been able to reach anyone since March. I tried everyday and no one answers the line. Here is the email I was sent

Hi Ms. Pernell,

Please complete this attached release form and fax it back to me at 949-333-5723 ASAP so that I can send your refund request to the accounting department. The refund process is about 45-60 days, but the sooner we get your release form back, the sooner we can start the process for you. I have down that your refund amount is $750. If you have any questions, feel free to call me at 949-333-5723. Have a great day!

Thank you,

Heather Dalton

Customer Service Representative

FLM Federal Loan Modification Law Center, LLP

7555 Irvine Center Drive

Irvine, CA 92618

Phone: (949) 333-5723

E-Fax: (949) 333-5723

[email protected]