We went to Cancun to use our time reserved at the Grand Mayan. We then attended a presentation on April 22 with our intent to get information about new things in the Groupo Mayan property. They set about to sell us an upgrade to their new Grand Luxxe facilities.
At the very beginning, we explained that we could not make any purchases because our life savings had been stolen by Allan of Houston. When they found out that we owned several other timeshares, they explained a new alliance that they had with Wyndham to pay owners willing to give up their yearly space. They explained that the Wyndham payments and the quick sale of our other timeshares through the Wyndham sales office in Mexico would more than cover the cost of the upgrade. Reluctantly, we agreed. After reading the sales documents overnight, I wrote a note and called the sales office when they opened the next morning. Then, in a meeting on the morning of April 23rd with the salesman, Jack Legault, the note was given to him.
Jack Legault then promised that he would get documents to show everything is covered and that we would not have any problems or he would cancel the purchase. On April 28th, Jack delivered a letter from T. Johnson showing the compensation that we would receive by giving up our space.in a phone conversation with Mr. Johnson, he stated that our timeshares would be sold by his sales office in Mexico under a Wyndham alliance When we explained that we could not rely on sales through the internet - he agreed and again stated that the sales would be made in their sales offices in Mexico to wealthy Mexicans who wanted property ownership in the US to help them get visas.
When we returned home and immediately called the Resort Rentals-Mexico office as was asked by the Cancun sales office, we found out that all of their sales effort was made through the internet (conversations with two office people, Maria and Falcon). Also, the proposed agreements to rent our Grand Luxxe space and sell our timeshares clearly said that the sales would be made via internet and that there would be a single charge of $299 to do the listings. Again, there was misrepresentation because the Cancun sales office did not mention any such charge. We were told by the Resort Rentals-Mexico office that the charge would not occur until after we had agreed on the listing - something that we never did.
.
Arley
Rainbow, Texas
U.S.A.
0 comments