When my wife and I arrived to Cancun Airport, we were approached by Vida Vacation / Mayan Hotels sales representative. He was polite, helped with taxi and offered the tour to Mayan Hotel in Cancun just to get familiar for the future vacations. For our time he offered 2 Chichenizza tickets for $40.00 and present in the Hotel. We payed $40.00 USD and scheduled out pick up from the Hotel we were staying. His name was Ignacio Garcia Cruz.
Two days later, we were waiting for Ignacio at 8:30 am in the place we agreed. After 45 minutes waiting we realized that he is not coming and we are loosing our vacation time.
During next several days, I contacted Vida Vacation Cancun office (998) 802 10 42, discussed my disappointment with Esau over the phone, but no any actions were taking to fulfill there promises or refund me.
I will never talk to sales people in any airport in Mexico and recommend all tourists to learn from my story.
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