Recently, I purchased a fully assembled elliptical trainer (Horizon SXE 7.7)
And an extended maintenance plan. Upon initial use, a noise was noted
With each revolution. Additionally, the right rear wheel strayed from
The track with each back and forth motion. I called for service. After
An extended telephone wait, I was connected with an attendant, who
Informed me the product could not be serviced by Sears. I noted the
Product was purchased from Sears on the previous day, at which time the
Attendant expressed intent to "check on it." After another extended
Wait, the attendant confirmed the product could be serviced, and a
Service appointment was scheduled to occur the next week. Today is the
Date of the scheduled appointment. I have cleared my calendar for today,
in lieu of the broad 8AM-5PM service call appointment. I have now been
Notified that the service call has been cancelled for today, and the
Earliest appointment available is next Thursday. Again, another one week
wait, for which I must clear my calendar in order to be available from
8AM-5PM. Also, it appears the product is no longer available on
Sears.com. Therefore, the option to return and purchase another "less
Defective" unit is not available. I am left questioning the "value"
Received when purchasing items from an establishment which cannot
Provide service as contracted in a timely fashion. No resolution, to date.
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