Re: xxxx-xxxx-xxxx-3452
It is no wonder that Sear has problems. After years of court settlement and consumer complaints, they seem to just be getting worse [not better]. You would think that they would rectify problems, be quick to want to re-build their reputation [other than P.R. Campaigns] and at least appease their constituency of customers – but alas the old management cover-over’s of poor service, high credit card costs and charges and declining sales appears the only way they know how to do business. If I were to chronicle the amount of personal problems I have had to deal with Sears, everything from batteries being bad for my auto to being charged for auto repairs that were not done, I would have to write a book. But alas, I quit doing business with Sears over a decade ago and have not looked back – I learned my lesson.
My mother has not. The lessons of yester-year and the name brand recognition and lure of decades of business done with this near obsolete and insignificant outlet of retail stores still holds her mesmerized into her 70’s.
What was the ‘payoff’ for the years of loyalty and the dedication to the ‘Sears Catalog’ shopping that prevailed during holiday season year-after-year? More poor service, going back on customer agreements and a habitual pattern of resolving [then negating] agreements related to fulfilling an order for a dish washer ($56.36) and then the absurd service charge of $240 to install the unit.
To that, my mother refused delivery and has had to repeatedly write and call Sears in an effort to resolve communication between Sears Finance and Sears the Merchant [as if they were two separate entities and cannot resolve each other’s problems, an integration problem that is tactically designed to frustrate, discourage and deter re-payment and resolution of problems so Sears can hold onto operating capital as long as possible].
Sears has acted in a dis-honorable manner once again causing consumer complaint after consumer complaint [and they don’t even seem to care]. No response to letters [other than to point fingers to the merchant from the finance arm] and the dissuasion of deferral of resolution. Well here is to you sears as even the Yahoo Stock site predicts your 52 –week lows in the next year, and after Christmas your future may not be as certain. Let’s hope the blight of bad service turns into a recognition by management that their whole system needs [yet another] overhaul [for the consumers sake] to fix the massive systemic problems that Sears Service represents and the overbearing methods of inadequate response to service that define most companies reputation is restored.
Sears Holdings Corporation
(NasdaqGS: SHLD)
NEW Real-time: 39.34 0.04 (0.10%) 1:44pm EThelp
Last Trade: 39.12
Trade Time: 1:33PM ET
Change: 0.26 (0.66%)
Prev Close: 39.38
Open: 39.81
Bid: 39.12 x 400
Ask: 39.21 x 300
Yr1y Target Est: 28.00
Day's Range: 38.70 - 40.36
52wk Range: 26.80 - 114.00
Volume: 1,620, 594
Avg Vol (3m): 1,894, 110
Market Cap: 4.84B
P/E (ttm): 17.61
EPS (ttm): 2.22
Div & Yield: N/A (N/A)
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