Complaint / Review
Sears
Hour-long phone wait and repair still pending after a week

My main complaint is the service is poor, but mostly the problem with automated answering system, it took me over an hour to contact a real person who could help me. I have mostly Sears products in my home but that will end because of poor service and a poor communication system. Sears has lost a life long customer.

My request for service was submitted more than a week ago and as of this date the problem has not been repaired, the promise date is 9-2-08, after several phone calls I can not get anyone to tell me when they will make the service call, while writing this complaint Sears finally called and said they will be here sometime today, I have only been waiting 8 hours. Now I hope they have the parts.