We received a box from them addressed to a name of a person who does not even work for our company. I tried to call them and explain their error, and the person who answered the phone (female) told me that they had a newly hired employee and that this employee was hired so they would be in compliance with EOE standards, and could have made an error with the name. I told her I wanted to it sent the stuff back since we did not order it, she told me there was a 20% restocking fee - and that she needed a credit card number before she could issue a return authorization. The bill for 12 rolls of thermal paper and 1 box of "cleaning pads" (whatever they are) was $309.00, so the 20% restocking fee is huge.
I told her that I would be filing a complaint with the BBB, which I did. She told me good luck and that I would end up paying even more. Needless to say, I will NOT be paying this invoice.
This company needs to be investigated, sued, and put out of business!
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