National retail supply called my business and spoke to an employee, asking if our address was correct as they had it and also asked them what our computer model was, claiming they were our credit card processing company, as we get paper delivered from our merchant company they employee proceeded and said yes thats our address here. A few days later i received products from them, knowing what my company usually sends, i thought it was a mistake. 2 days later i found out it wasnt my company, because i received a bill for $286.00 for 24 rolls of paper that i can well buy at office max for $20. Ok so i thought id call them and let them know this was a mistake and the paper doesnt even fit my machine and they will take care of it. I sure was wrong, i called and as soon as i told the person in the other line there has been a mistake cuz i didnt put this order in, he got very defensive and told me he will pull up the recording, i was polite and asked him where they got my information from and he started yelling at me and telling me how rude it was that i cut him of, at this point i asked to speak to the manager. Well that didnt help much either, he also became very defensive and started making fun of me, everytime i spoke go on i wount cut you off, i asked what i needed to do to return these and not get changed, he told me sure but there is a $55 restocking fee for a product that i never ordered. I refused to pay this, and again he starts going on with stories about how we ordered it and are responsible for this, fine ill return it but i wont pay. He would not give me an rma# and started telling me about the law and what would happen if i dont pay. So now he has crossed the line and im waiting to see what he will do about this, because he has no idea what i have in store for him. If anyone has experienced anything similar with this company, dont just write on here about it but also report them with your local bbb and also with your states attorney general, i will
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