I called at 6.30 pm to get a price check, was told to get a price quote that I needed to set up an account to see what is available in my neighborhood, was advs I didn't not need to keep this and could just cancle this at anytime.
I need to do this at my job (set up a dummy chart) so I didn't think this was an unreasonable request, I was advised that I could cancel anytime as long as a technician had not yet come to my residence. I officially did not have an account or the service, and I still do not.
I said I needed to check with my spouse first prior to actually excepting the service. The Representative/sales person asked for my SS# and Credit card number, I actually argued that I didn't need to give my credit card number and he said it was only to check my credit score and to keep on file if I activated the account. I reiterated several times that I was not comfortable and asked several times if they were planning on charging my card. He said no it was only for my credit check.
Yes stupid me for being a sucker, yes you could sell me a bridge
The very next morning (14 hrs later) I called back at 8 am and said the service would not work for my apartment complex and to cancel my pending order. The rep then said he would credit my card back the 149 dollars?!?!
I was upset that they had lied and charged my account, I asked to speak to a supervisor was treated to some extremely frustrating lack of customer service, finally I contacted my bank, and was advised by a rep there that she has seen this happen all the time. And to periodically check my acct bcz Dish will still tag on unauthorized charges at later dates, which yes they charged my account yet again.
Now I filed a dispute with the bank which can take 5-10 business days. And now because of this unexpected second dish network charge, I have 7 overdraft fees (at 37.50 each = 262.50 in fees) my check book was balanced correctly UNTIL dish again withdrew another unauthorized $149 charge, this days after I had already canceled the pending order and had corrected the first unauthorized charge on my bank account.
My bank said they would refund and correct my account but I still need to wait up to two weeks, while they investigated this dispute.
Please note
1 I have never had nor used Dish network services EVER
2 I called for a price quote and was mislead and lied to
3 I do not have any dish equipment, never had any
4 They stole 149 dollars out of my account, twice!
I am writing the BBB, the Attorney General, the Dish CEO (like he even cares)
Where are consumer protection laws? These companies are making money by lying, cheating and stealing. Draining the blood from decent people and our gov't is NOT protecting us! We need action to back the consumer protection LAWS, that do exist but are not enforced.
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