Complaint / Review
ConService Utility Management And Billing
It's employees are LIARS and CROOKS! Do NOT trust this company!

I live in a Delaware apartment complex where last year signed up with ConService to bill each unit for their gas usage. From the start the billed amount was sporadic, even though I used the SAME heating routine that I've always used. For instance, In January my bill was 78 dollars, which they said was for 73 days, Okay, fine. Then in February I didn't use my heat at all and was bill about 20 dollars for that month. Then this month I was billed 200 dollars for that month for using my heat TWICE, for 10 HOURS of heat TOTAL! See something wrong here?!

Not only that, there was a woman that came around the complex with a petition in January that was bill over 500 DOLLARS for her gas! That she HAD to pay or it would have been tacked on to her rent. Unbelievable! And you bet I signed that petition!

I've called ConService and the guy told me that they bill per Delmarva Powers rates, which, AND I QUOTE "Went up 169% for the Rate and 78% for the Gas base". I was appalled! I asked to speak to a Supervisor and he had told me that he wasn't suppose to tell me that and that if I felt I used less gas then the maintenance man from my apartment would have to check ConServices' meter. Umm. Yah. Why should MY maintenance man check their meter!? That's NOT their job! To make a long story short, I have to pay 200 dollars for this absurd gas bill, which is for gas I DIDN'T USE, so that it's not tacked on to my rent.

My landlord is stuck because they didn't pick this company and is getting calls everyday from a tenant complaining about their gas bills. Hopefully they also take action on ConService. I know I will do ALL I can to get this straightened out one way or another. If I need to get a petition, like that lady did in January and get my neighbors that have weird gas bills to join in, I will! So, ConService, Be ready for the Hurricane!

ConService and it's employees are nothing but middleman scammers that give a lot of double talk and lip service and stick their customers with ridiculous bills...
Not me, I WILL fight this because they're WRONG!