The apartment complex I live in uses Conservice to manage various utility services for the residents. I have lived in this complex for nearly three years without issue. Recently my husband lost his job and our utilities were transferred out of our name.
We contacted the ACTUAL utility company to rectify this and were told that in order for it to be transferred back into our name we would have to pay the last amount billed as well as a deposit. No problem. We paid the amount to the company and the utility is now in our name. We even had the utility company fax the apartment complex a letter verifying this.
However, Conservice wants us to pay THEM this SAME amount and refuses to accept any information whatsoever from the ACTUAL utility company saying the amount has already been paid EXCEPT for a bill which comes next cycle. Until then, they will continue to charge us "late" fees and in fact we are in danger of losing our apartment because of this "late fee". The ACTUAL utility company is extremely obliging, and willing to do whatever it takes (fax, phone call, etc.) to rectify this, but Conservice REFUSES to work with them or us.
Frankly I don't have the money to pay this bill twice. I paid the original company to whom I owed the debt, and am offended, infuriated and down right annoyed that Conservice is demanding it be paid twice.
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