I live in a condo community where the HOA is managed by Equity Management. Utility billing is provided by a company called Conservice out of Logan Utah.
In my last billing statement, Conservice added a $4.50 per month fee for "HOA management: providing a bill and customer service". Apparently, Conservice needs $4.50 per resident to print up our monthly bills. After making a few calculations, and running a few estimates, here is how their profit will breakdown.
My average water/sewer bill is $25 per month.
CONservice will not get $4.50 per month or $54 per year.
There are three units per building.
Conservice will receive $162 per building per year.
There are approximately 200 buildings in our community.
CONservice will receive approximately $32,400 per year to print 2400 sheets of paper. Keep in mind that a case of recycled 20 lbs paper (5000 sheets) from Office Depot costs a whopping $35.99. That is a profit of $32,364 per year. I realize that they have to buy the computer, printer and ink to also print the bills, but the point remains.
The problem is that CONservice has established this $4.50 fee without adequately notifying residents of the change. I have checked with several of my neighbors and they had no knowledge that this fee was being implemented.
I am going to start applying pressure on our HOA to A.) force CONservice to elminiate the fee, or B.) find a new billing provider.
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