A few years ago we signed up with Direct TV, and we were told we would get our local channels. After a month went by, we called to cancel, and as we all know, we were charged a cancellation fee. We did pay it just to get out of it due to all the hassle we were going through.
A few years later we had an offer to have Direct TV again, and we were told by multiple CSRs that we would receive our local channels. I explained to them what had happened to us before, and they assured us that their programming had changed since then.
Before we agreed to the terms and conditions, we made sure we had all the CSR names and ID numbers of who we talked to and what they told us about our local channels. Well, as you can see, we are going through the same thing again, but this time we have written multiple letters to the billing dispute department, and all they have done is credit us back $18.32 and cancel our service, but they want us to pay the cancellation fees.
We have rewritten these letters explaining we want our contract cancelled without the cancellation fees. They send us emails saying our service is canceled, so we call to make sure, and again we keep getting told we have an early termination fee of $420.00.
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