I was a long-time customer. I upgraded to a new TV and called for a new dish for HD. I asked if there were any charges or any new contract. I was told no, repeatedly.
After the installer was here for 4 hours, he handed me 2 papers to sign. He never told me one was a "lease agreement," a contract for 24 months. I argued with him about what I was told. All he ever said was "I just install." I asked him to call someone, which he did. They gave me no other choice: either sign it or I would be responsible for the install, even though I never authorized any agreement that involved a contract.
They state that they record calls. Why can't they pull my call, as I asked repeatedly and was assured I was just upgrading my system, that people do it all the time, and that it was part of what I pay for in my bill every month? I have read over 500 complaints on rip off reports and other online blogs about the same thing happening. This is FRAUD.
Monday or Tuesday I am contacting the DA in Denver, the FCC and the BBB. I am not satisfied at all. I am sure there will be no satisfaction from them.
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