I purchased a phone from Sprint on 05 May. I properly filled out the paperwork to receive the $50.00 rebate. Fourteen weeks later and no rebate. I contacted Sprint and they claimed that they never received the rebate request. I mailed the paperwork again. Fourteen weeks later and no rebate. I contacted Sprint again and the claim was made again that the paperwork was never received. I was given a fax number and I faxed the paperwork in again. Fourteen weeks later and no rebate. I contacted Sprint yet again and I was informed that the rebate is still in processing. I will not stop pursuing this matter until I receive my rebate.
On Sunday, 08 March I filed a complaint against the company with Planetfeedback. I was contacted on Monday, 09 March by Sprint to resolve this matter. The request was made to submit the sales receipt for this purchase. I fulfilled this request by supplying the documents in an email attachment and verified the account information (for security purposes). This matter still has not been resolved! This company has repeatedly wasted my time by requesting the same information over and over and over and over. This information has been supplied to them several times via mail, fax, and now email attachment. I was informed that the paperwork would be submitted to the rebate department and I would have to wait 30 - 45 days. This is unacceptable! I have been waiting almost one year for this rebate. I informed the company on Thursday, 12 March that if I do not receive the rebate check in 7 business days (Monday, 23 March) I would file a fraud complaint with the following agencies and companies:
1. Attorney General's Office
2. Federal Trade Commission
3. Better Business Bureau
4. Another complaint will be filed with Planetfeedback
5. Usacomplaints.com
6. TheSqueakyWheel.com
7. Usacomplaints.com
8. ConsumerAffairs.com
9. Complaints.com
10. The Consumer Advocacy Group
I have been waiting almost one year for this rebate and Sprint has done nothing but add to that time frame. I would think that a company that lost 1.3 million customers last quarter (it is projected that Sprint will lose even more customers in the coming financial quarters) would do absolutely any and everything to right this gross wrong that has occurred. After being informed that it has been almost one year and I have not received my rebate, Sprint insulted me by asking me to wait even longer. No! I will not. This matter needs to be resolved quickly with a rebate check and not an account credit. Sprint has lost another customer for the first quarter of 2009.
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