To Whom It May concern:
Let me tell you, I have never been more lied to and disrespected in a business transaction than in my unfortunate transaction with your company.
In November my husband and I, purchased a 2008 Dodge Magnum from your location. When we picked the car up, the tank was absolutely empty!!! We almost didn't make it to the gas station. Our Salesman, Greg Brown, told us he should have made sure gas was in it, and that you kept gas cards in the office, but the sales manager had left for the day, and no one else had access to them. He and ANOTHER salesman told us, when you come pick up your tags, we'll give you the gas card.
Since the vehicle was approaching 30,000 miles, my husband took the vehicle to a Dodge dealership, to make sure there were no issues that would be covered under the manufacturer warranty. There were none. The tech did receive a code that the transmission fluid needed to be changed. We called your location, and were tranferred to maintenance. The maintenance tech told us, they could not chane the transmission fluid because of the way the vehicle was made, it had to be done at a Dodge dealership. So obviously they tried to.
When we purchased the vehicle, we asked Greg if all the maintenance was up to date. We were told yes. This obviously was not true.
One manager said the dodge dealership was trying to "upsell" us. Despite the fact that the vehicle was due for a transmission flush based on the mileage alone. The general sales manager said we're not required to do a transmission flush, and that the salesperson was referring to the state inspection. We did not ask about the inspection, we asked if the "MAINTENANCE" was up to date.
When we talked to the general sales manager, he told us that to "rectify" the situation we would get a gas card when we picked up the tags. (Although they were giving us one anyway!)
But guess what, when we picked up the tags, we were told "we're not required to give you gas". And the manager who said he would give us the gas card to '"rectify the situation, did not say a word!!!
This whole situation leaves a sick feeling in my stomach. My business has never been so unappreciated, I've never been treated this way as a customer, and you can bet your life we will never do business with your company again. Not only AIC Kia, but any Kia or Hyundai dealership, because I refuse to give my hard earned money to a company, so disrespectful and dishonest... Or a company that condones such unethical behavior.
This situation is not what about what you are "REQUIRED" to do. It's about the "RIGHT" thing to do when you tell a customer something. What's funny is that no one has denied what we were told. You have just decided not to stand by it. No one has even apologized!!! Your mother would be proud.
I don't expect a response, although one would be nice. Your company obviously does not care about your customers, and you'll just file this complaint with the rest that I'm sure you have... Or if you don't, the ones you're such to accumulate. Or better yet, you may just hit delete. Unfortunately you cannot delete this complaint from your BBB file, and until we receive an apology, a gas card, and reimbursement for the transmission flush, it will remain unresolved.
I can assure you my efforts, and all the places I'm filing complaints, will deter at least one person from buying from you. I'm sure that will cost you much more than $150 and a gas card. Maybe the reasons car companies aren't doing so well these days, is because of the way you do business. Something to think about.
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