While at SBC call center located at 4803 NW Loop 410 in San Antonio Tx. I was approached by an employee and handed a copy of an employee grievance. It is a well known fact that SBC has targeted the older employees for termination as times get hard.
This employees are union members but due to the infighting at this union local the members are the ones that suffer at the hand of unscrupulous and unethical Management.
Reports of assault, personal harassment and treat of violence have increase. And have fallen on deaf ears as the Union infighting continues and SBC takes advantage of this situation.
Grievance Statement
On February 17 at approx. 1300 hr. I was on a call with a customer. I was trying to understand the customers needs but was unable to, due to the yelling on the floor by unit managers Ron Cavazos and Jennifer Blakemore. I stood up from by desk and raised my voice and said, "Keep it down that is the 2nd customer I lost."
At this time I saw manager Ron Cavazos look toward me and yell, "You go to my (Mouthing the F&king word) office." After 30 min or so, Mr. Cavazos came toward me and told me I was not getting away with the same shit as I did up stairs and redirected me to a conference room.
After a meeting outside Dale Hanlon's office between Ron, Jennifer, and Ruben Mendez (union steward) they came in together into the conference room at which time I was Frisked by Ron in the closed and locked conference room in the presence of Jennifer and Mr. Mendez.
I asked to speak with the steward Mr. Mendez, he refused my request said, "We will speak later." I informed Ron that I carried no weapons. "I'm checking for a recorder", Ron said. He asked me to empty my pockets and I refused asking for security. "Sit down. Your on a 12 month DML as of now! For hanging up on a customer, " Ron said.
He informed me this was his discussion and it was not open to me. He told me to shut up and just sit there. Ron said to me, "Mr. Lopez your not going to get away with the lies and crap you pulled upstairs with Noe." I looked at the union steward and I said, "He just stated I lied". Mr. Mendez said, " I did not hear that". It appears to me that Mr. Cavazos, Jennifer, and Mr. Mendez had already come to an agreement on the out come of this DISCUSSION. During this discussion Mr. Cavazos said I was very aggressive on the floor when I yelled at him.
I explained I had called out to him once before but he did not hear me due to Jennifer's and his screaming in celebration of a DSL sale. Mr. Cavazos also said he had heard me use the F word on. 13 at approx. 1730 hr. When I was on break in the area at manager's (Martha Martin) direction looking for my assigned desk.
Mr. Cavazos confronted me, yelled at me, and asked what I had said and aggressively moved toward me at which time I left the area for fear that Mr. Cavazos may become violent. Some sales Agents fear Mr. Cavazos temper and aggressive behavior. Mr. Cavazos told me he had a statement from Laura Perry stating that I had use the F word. Mrs. Perry called me at home on the 02-18 at 1752 hr. To check on what had happened. I explained to Mrs. Perry what had happened. Mrs. Perry said that she had never even spoken with Mr. Cavazos and never gave him a statement or ever heard me use profanity.
He is lying she stated. And offered to write a statement to confirm this. On 02-15-03 I informed my manger Mr. Pete Montoya to please speak with Ron Cavazos due to his aggressive behavior on 02-13-03, that frightened me and that I felt threaten by his conduct that morning when we met in the hallway.
Mr. Cavazos looked at me and spat in my direction. I strongly feel that his actions were taken in retaliation for what occurred while nesting as a SR. Consultant. On 01-09 Manager Ms. Jackie Daniels approached me at my work station and informed me she had reviewed my medical contact information and noticed I carried medication in my pocket for my heart.
And why should I care Stated, " What am I suppose to do if you pass out with a heart attack! Am I to understand, I have to put my foot on your neck and shove a pill down you throat." I informed Mrs. Daniels to please not touch me if I had a heart attack, to just please call EMS for me or have some one call; and when EMS arrives please inform them of the medication in my pocket. Mrs. Daniels walked off and said "What ever!"
On 01-10 I had to visit my Doctor due to illness and was ordered to return to work on 01-13. Upon returning to I was escorted to a conference room for a meeting between Me my manager Noe Correa, Ms. Jackie Daniels and a union steward. To discuss the incident that occurred on 01-09 with Ms. Daniels, she then apologized for her comments. Starting on this date 01-13 I noticed I was been monitored at all times.
I was called in to his office almost every hour. To discuss my customer contacts. Mr. Correa kept this up every day until 01-16, at this time Mr. Correa was calling me into his office every hour At approx. 1945 hr. 15 min. Before the end of my shift. Mr. Correa again called me into his office, at this time I questioned Mr. Correa and told him I felt I was being harassed.
At this time Mr. Correa seemed to explode, and came within 6 inch of me and started to point his finger in my face and said, "I am your Manager and I will develop you as I see fit. Do you understand?! Maybe your just too old for this job Mr. Lopez." At which time he poked me on my chest hard with his finger. Due to this incident I had to see my doctor and was placed on sick leave and was given a letter to give to my Employer. Upon returning to work on 01-27-03 I gave Mrs. Daniels the letter from the doctor. She looked at the letter gave it to me and said, "I don't take care of this Mr. Lopez."
I asked who did and she said she did not know and proceeded to inform me that due to my absence I was being sent back to my old unit and to now report to my Manger Mr. Correa for instructions.
B.
Texas
U.S.A.
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