Aaron's debited our account twice without authorization, for a total amount of $292.72. The first time, the charge was taken from our account on 1/27, and again on 2/16. These charges were not authorized, and on 1/27 the bank charged us $68.00 in insufficient funds charges because Aaron's took money out without authorization. I decided not to get the money back through the bank, as I had planned on paying our past due amount within 3 days. Now it has happened again. This should not be able to happen. They are not allowed to save debit card numbers. Managers at stores like this cannot be trusted with such information. They are probably reselling it to other employees or friends.
When my husband and I talked to the sales clerk, he was very unprofessional and said, "Well, we have a credit card number and we can debit your account if you are late." This is not true, and I am certain there is a law that forbids such actions. The first time I called, he did say that if I would come in and pay my past due amount, they would credit our account back. Today, the most unfriendly and negative manager said it will take 10 days to get the money back, and after some not very professional conversation, the manager hung up.
In addition, the amount that is supposed to be due every month is $129.07 and not $146.36. The contract only mentions a $5.00 late charge, which would bring the total due to $134.07. They never came to the house to remind us, and therefore they do not have legal grounds for collecting an additional $10.00. $146.36 is the amount Aaron's took out of our bank account without authorization on 1/27 and again today, 2/16. In these tough economic times, it is bad enough that we have to purchase household items this way, but to be the victim of unauthorized charges and the worst customer service ever is just not acceptable.
Who is willing to take legal action?
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