I ordered DirecTv. When it was finally installed at 9:00 pm on a Saturday, after the installer cut my water main, I did not have the programming I was promised. I called customer service on Monday.
I was told that the programming I wanted (network channels) was not available in my area, and that I could put in a request for a waiver and pay for the services that I was told I would get for what I had already agreed to pay. The rep told me that I could cancel the service since it was not outside the three day time frame for early cancellation with no penalties.
On Wednesday, DirecTv charged my credit card $325 for an early cancellation fee. I called that night and was told that I was right and should not have been charged that fee, but that it would take six to eight weeks to get my money back due to their procedures.
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