Last May I receivied a new control Box that was supposed to be DVR, able to record shows, instead they sent me a standard receiver, and when my daughter called the on my behalf they said they would send the proper one out, instead after waiting 5 months and not getting the right one I cancelled my service with them (Oct 08) in Jan 09 I called again to cancel the as in the interim have had Cable hooked up on my computer and TV set, so lo and behold in May my credit card was billed 421 for early cancelaation and cost of one control box, after making a complaint to my bank I then called direct and was told I would get a full refund, now June has rolled around and I was given a 190 refund leaving me 231 dollars left over not refunded, seems that they charged me for early refund because I ordered a new controler (DVR) and received a standard one so even though they sent me the wrong one they still charged me for it, plus an early cancellation fee, plus a cancellation fee, so beware of Direct TV and don't ever get a new controller, Oh by the way I'm a totaly disabled vietnam veteran who lives on a limited budget.
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