May - went into Ladies Workout express grand opening, I spoke with owner Crystal Nusom. I told her since I had bad knee and back and been dianose with fibromyalgia that I needed something with no contract. She stated she would put me one a 16 week program, and after the 16 weeks it would go into month to month basis.
Six months later my body gave out and could not work out any more, I told them to cancell membership that is 35.00 a month. They told me a had a 3 year contract, that I was in.
I call their head quarters, and one lady told me that I had fullfilled my agreement and that I should be able to get out, but only Crystal could stop payments. Spoke with Crystal she stated only if I work out for 16 more weeks then she would let me out of contract.
I confront her with agreement we had in May she denied such a thing. They told me my doctor could sign their medical form. So my doctor signed it, but they refused it, saying that since I have a pre-existing condidition that they refuse to honor it. My doctor stated that my fibromyalgia started in 1998 but had worsen that I couldnt work out, they told me that the doctor needed to changed the 1998 to 2008. I told them he signed it 7/29/08. But they refuse to honor it.
I have gone in there twice and spoke with them face to face, and they just lie to my face, I have asked Crystal to meet with her Pastor and her, she refuses. I have talked with two other ladies who have simialar experiences with them. Their names are Lisa and Carmen. I had asked Crystal one time how they made it cause it is always empty in there, she said with the contracts. Now I understand that statment. Can you please help?
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