Ladies Workout Express was in my neighborhood, so I agreed to the 3 year contract (best "deal") with the understanding that there would be an "out" if I moved from the area. After almost 1 year, I unexpectedly moved from Virginia to Georgia, and submitted the proper documentation to have the contract cancelled. To my surprise, I received notification that, because I still live within 25 MILES of another location, I am responsible for paying each month for the next 2 years! When I tried to call the customer service number, I was put on hold because of "a high volume" of calls (immediate red flag). When I eventually talked to the representative, all she did was to read (and re-read and re-read) the details of the contract to me. When I asked to speak to her supervisor, I was told that she was unavailable. I have complained to the Better Business Bureau to no avail. Even though I feel that the terms of the contract were misrepresented to me from the beginning, I have no recourse because of the legality of the signed contract. Having a "hidden clause" of 25 MILES is a total way of scamming unsuspecting clients. Living 25 miles from the nearest location is totally unreasonable! These people are clearly thieves with no conscience! This includes, LADIES WORKOUT EXPRESS, LADY OF AMERICA, AND WORKOUT EXPRESS locations, as well as other affiliates.
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