Our local Ladies Workout Express club closed.in response to our request to cancel our 3 year contracts we were told we have to go to one of the other clubs which is within a 10 mile radius of our local club.
Consumers don't have the right to choose where they go to the gym? We chose our location because of convenience. Calls to customer service resulted in customer disservice for many of us.
Our club owner has closed her email account so we're left to fight this on our own. She advised us we could get our contracts cancelled. Was this plain ignorance, misplaced optimism or an outright lie?
One member was lucky enough to get her contract cancelled after she appealed to the legal department at headquarters. No one else has had that success.
Lady of America boasts 600 locations with over 1,000, 000 members. If they're so large, why not do the right thing and honor the requests of a few who would like to exercise their right to choose where they go to the gym.
WARNING to all potential gym goers - never allow yourself to be talked into signing a contract with Ladies Workout Express, or any of the clubs associated with this franchise. I'm sure the 50 or so of us in this particular club can't be the first and only ones experiencing this ripoff.
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