Complaint / Review
Yahoo's MusicMatch Jukebox
Deluxe version was a one-year lease, not a purchase

I bought MusicMatch Jukebox Deluxe version 10 a little over a year ago, when I bought my MP3 player from Dell. Before deciding to buy the Deluxe version, I checked all the facts about it to see if I really needed it and what it offered over the standard version (which is free).

I decided to buy the Deluxe version and happily used it for a year, until a couple of weeks ago. I started to use some of the Deluxe features and got an error message that the Deluxe features had expired.

I contacted MusicMatch only to find out that I did not buy the Deluxe version. I simply leased the Deluxe features for a year and could continue using them only after I paid them more money!

Nowhere did it tell me anything about this fraud-laced and unethical business practice. I complained as loudly as I could, but no one seemed to care.