We had never had a single problem with our house payment, untill August. We always have our payments in our checking account ready to be withdrawn through automatic debit. We have 2 loans on our house and the first has still never have a problem. We contacted Ocwen to find out what was going on, their reps. Told us that the payment was posted and would go through in 24-48 hrs. That did not happen.
We then contacted our bank and were told that Ocwen was using an authorization code from so, in order to protect our account they denied the funds. On August 18th the funds were withdrawn from our account by Ocwen, they apparently found the correct code and used it; and then subsequently lost the money. From that day on Ocwen MGT Co., has denied that they have that money.
We have bank statements, and documents, from the main Credit Union office in Calf., that clearly state exactly what had taken place. We faxed all of this info to Ocwen and they still deny that they withdrew these funds.
We contacted a mortgage lender to see if she could help us, the first thing she told us was that she was prity sure that Ocwen was going under. We brought all of our accumulated paperwork, she saw what was going on, Ocwen argued with her and then would not talk to her. The Customer Service Supervisor would not talk to her.
We are basically up the creek without a paddle. I have done everything I can possibly do to wright this wrong, and still have no answers. Ocwen stole that money out of our checking account and will not take responsibility.
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