My email to Target: I bought items - sub-total was $59.36 with $2.97 tax & $3.00 store coupon. Total was $62.33. After a $10.00 pharmacy gift card, I paid $52.33. I later returned the $24.89 item with the receipt.inSTEAD of a refund of this amount, I was given another stupid gift card and a credit of $16.14 to my credit card. The clerk was rude. She said the "computer" did it and she couldn't change it. I asked to speak to a manager and she said she was a manager. This is one of the reasons I rarely shop at Target even though the store is close to my home and work. I feel like you stole $10 of my refund and held it hostage. I am too busy to carry around and try to remember to redeem a gift card. I hate the things and I don't want to use them. I want an explanation and I want this garbage to stop. It's wrong.
Their "canned" "useless" reply did not address my complaint: Dear Target Guest,
I'm glad you've taken the time to write us about your return experience. We're sorry you didn't receive the type of service you've come to expect at Target.
We know the importance of having well-trained and professional team members. And I know it can be frustrating if you receive inconsistent information about our return policy.
I'd like to assure you that the team member attitude you described isn't part of our guest service philosophy. Hearing your comments is very important to us and I've shared them with the Gaithersburg Store Leadership team for further review.
Our Guest Experience Leadership team is dedicated to providing you with the service you deserve. If you ever have any questions or concerns about our merchandise or services, please visit Guest Service and speak with the Guest Service Team Leader. They'll do their best to help you. You can also call our Guest Relations team at (800) 440-0680. Either way, we're here to help!
Thanks for helping us make Target even better.
Sincerely,
Marisa
Target Guest Relations
Www.target.com
[thread id: 1-5aug0w]
I won't go their again.
0 comments