Usacomplaints.com » Miscellaneous » Complaint / Review: JordanAlmonds.com, Hometowncandy.com, Hopewell Valley, Hopewell Valley Riding - Company charged my credit card within 30 minutes, but sent no confirmation, didn t answer email or phone Ewing, New Jersey. #333198

Complaint / Review
JordanAlmonds.com, Hometowncandy.com, Hopewell Valley, Hopewell Valley Riding
Company charged my credit card within 30 minutes, but sent no confirmation, didn't answer email or phone Ewing, New Jersey

Do not use jordanalmonds.com!!!

I made a huge error that I have hopefully corrected. I went looking for candied almonds for my step-daughter's wedding. Googled and the first name that popped up was "JordanAlmonds.com". Looked thru the site, it looked good, there were some letters from satisfied customers so I placed my order on Saturday with 2-day delivery. I was not surprised to not get a confirmation on Sunday but did expect to hear from them of Monday.

They had charged my credit card within 30 minutes of my placing the order and I really thought I'd get some response on Monday morning. Started worrying when I couldn't call them. Then I started doing a bit more research. I realized all the letters on their site were 2 years old. And then I found your site and realized that I was lucky to have enough time to re-order the almonds from another site.

True, I now have to pay about $100 for overnight postage to get the almonds here on time but at least they will arrive here tomorrow! My credit card company has put in a formal dispute claim so I'm lucky that I won't have to pay for the no-show nuts.

I really wish there was a way that Google could have a quality rating for companies they have in their vast supply of information.

Here is a sample of 2 of the many emails I have sent to the company...

Concerning the order I placed on Saturday and emailed you concerning about 5 hours ago... I found a charge on my MASTERCARD for $291.15 which is the amount of my order placed with you. The charge was recorded on Saturday, the day I placed my order. But the charge was from Hopewell Valley Riding in Titusville, NJ. I tried to call the phone number listed on GOOGLE for the Riding Center but the phone has been disconnected.

I am VERY worried that my order will not arrive tomorrow because I still have not heard from you! I have finally gotten to your voice mail and left a message which includes my phone number: XXX-XXX-XXXX

I expect to hear from you Wednesday morning at the very latest concerning my order and its expected arrival time.

I sent 2 emails to you on Tuesday, July 29th. I have tried to call you at least 45 times at about 4 different phone numbers in NJ. Below is a copy of the second email I sent in the late afternoon. More than 36 hours have gone by since you should have received the second email. I have gone ahead and notified my credit card company to not pay any money to ANY New Jersey company who try to charge my card for $291.15. I have included the different names that you do business under including and not limited to "JordanAlmonds.com", "Hometowncandy.com" and/or "Hopewell Valley Riding".

I have added my name to those who have reported you to the BBB, the usacomplaints.com and I am considering getting in touch with the Ewing Police department as well. I have no interest in doing any business with you and you obviously have no interest doing any business with anyone at all via your web site. I will be saving a copy of this email to sent to Citibank Customer Service and to my attorney as well.



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