I placed an order with Jordan Almonds/Hometown Candy on August 26. I was ordering candy for the candy buffet at my wedding.
Jordan almonds/Hometown Candy sent me an order confirmation email and charged my cards August 28. I assumed everything was in order and have engraved plaques made for my candy display. When I had not received anything regarding tracking by September 3 (I had paid for rush shipping) I began contacting the company regarding the status of my order. I received no response until September 7 when I received the following email
Dear Kathryn
Today a Refund has been authorized for credit back to your credit card.
Should you require a receipt, please respond to this email with the word "receipt" in the subject block.
We apologize for any inconvenience.
Thank you.
JordanAlmonds.com
Please note:
Your charge and your refund will appear on your statement as JordanAlmonds.com
Notice to Cardholder: A Credit has been approved for application to your account. The refund should be reflected in your credit card balance within 4-5
business days, depending on the policy of the card processors. Reversal claims initiated while a transaction is in Pending Credit or Credit status will be denied and will delay your credit. Claims of non-receipt of merchandise initiated within 30 days of a transaction are considered premature and out of time.
CANCELLATION:
Should we wish to cancel your order for any reason, please email us at [email protected] with the word CANCEL in the subject block. If your order has not yet shipped, we will cancel and refund your order promptly.
If your order has shipped, then a refund will be issued after the package is returned to and received by us per the return policy set forth above. Chargebacks initiated without 3 day prior email notice of cancellation
will be assessed a $25 fee.
PLEASE NOTE:
Your charge and your refund will appear on your statement as JordanAlmonds.com
I STILL have not received a refund nor will the company return my calls or emails. They don't even have the decency to tell me that they would not be shipping my order until 5 days before my wedding!!!
Do not use this company! They are a rip off!!!
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